FAQ

To see what size iPhone you have, please go to your phone's Settings > General > About. To the right of the Model Name, it will show what size iPhone you have.

If you need to modify your order, please contact our Customer Service Team at info@mspurity.com as soon as possible. Kindly note that once the order is fulfilled, we are not able to modify the order. We will make every effort to stop the order if we are able to do so.

If the order has already been processed:

Please place a new order for the correct item and return the original order for a refund using our Return & Refund Policy. 

See the complete PURITY Return & Refund Policy for instructions to return or exchange your order. 

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email at info@mspurity.com.

An e-mail or SMS with an order confirmation will be sent to the e-mail or phone number you provided when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation. If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact info@mspurity.com.

Your transaction and payment information is handled directly by our payment providers with secure encryption under strict banking standards. Your credit card information is sent directly to the bank and cannot be read or seen by anyone other than your bank, not even by Purity.

Purity holds the SSL certificate and meets the requirements of PCI DSS.

Purity’s payment process includes multiple control steps to ensure maximized safety. If your payment was successful, you will receive an order confirmation email within 24 hours. If you have not received your order confirmation, please check your junk mail. Have you still not received the email? Please contact us at info@mspurity.com.