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FAQ

PAYMENTS

Payment process

Is my payment information safe?

Did my payment go through?

Payment options

Which payment options do you accept?

Refunds

I still haven't received my refund, how long time does it take?

Can I get refund if the price of a product has changed since I ordered?

ORDER & DELIVERY

Adjust and cancel

Can I cancel my order?

Can I adjust my order?

Can I change the delivery address?

Order information

Did my order go through?

Why have I not received an order confirmation by e-mail?

I did not receive all the products I ordered

Shipping information

Where is my order?

How long is your delivery time?

Can I order online and pick up in store?

Import duties & customs

When will my order be shipped?

CONTACT

Articles in this section

I have sent you an e-mail, why have I not received any response yet?

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PRODUCT INFORMATION

Size & product guide

Can I use the same case for different iPhone models?

Material & quality

Material and quality information

How do you make sure that your suppliers meet the right quality and standards?

Articles in this section

How to take care of your product

Help, I can not remove my case!