Your transaction and payment information is handled directly by our payment providers with secure encryption under strict banking standards. Your credit card information is sent directly to the bank and cannot be read or seen by anyone other than your bank, not even by Purity.
Purity holds the SSL certificate and meets the requirements of PCI DSS.
Purity’s payment process includes multiple control steps to ensure maximized safety. If your payment was successful, you will receive an order confirmation email within 24 hours. If you have not received your order confirmation, please check your junk mail. Have you still not received the email? Please contact us at firstname.lastname@example.org.
It takes 1-5 business days for the money to be refunded after we have initiated the refund. The funds will automatically be refunded to the account the payment was made from. If you have chosen an invoice as a payment method and not yet paid your invoice, the invoice will be cancelled.
If you have returned your order and are waiting for a refund, you should first have received an email confirming the return. If you have not received this email and it has been more than 14 days since you returned your order, you are welcome to contact email@example.com.
We know you need your products fast! As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any cancellations as it is already being processed at the warehouse (usually within seconds).
We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).
If you wish to make a change in your delivery address, please contact firstname.lastname@example.org and we will do our best to assist you in this matter. In the event that we are unable to process the address change, usually, because the package has already been handled, we will have to wait until the parcel has been returned to us to be able to ship it to your new address.
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation. If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact email@example.com.
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, please start with checking your spam inbox. Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact firstname.lastname@example.org so we may investigate this for you.
Once your parcel has left our warehouse you will receive an e-mail with shipping information. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point. Please note that the postal service can choose to deliver the parcel to the nearest pick-up point.
In the confirmation e-mail, you will find all relevant information regarding your parcel and how to track it. If you did not receive a confirmation e-mail within 24 hours after your purchase, please check your junk mail and contact our customer service if you did not receive it.
Please note that delivery times may be longer than usual during campaigns and promotions.
Track your parcel
The tracking number is required when tracking your parcel, it can be found in the shipping information e-mail.
Our goal is always to have your order delivered as fast as possible.
The estimated delivery date depends on the country.
Please note that the estimated delivery time is an estimate and that the time may vary depending on external factors that Purity and its shipping partner cannot control. These factors may include but are not limited to, extreme weather conditions, technical faults, customs delays, etc.
Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and local holidays.
We aim to respond as soon as possible. Please consider we will take a little longer to respond than usual. At the moment we have 48 hours response time, we can ensure you that we are working as fast as we can to get back to you as soon as possible.
Don’t worry, if you’ve written to us once, we’ll get back to you as soon as possible. Please avoid writing more than once, as that will only drag out the time of your matter.
Our goal is to make the information on our website as clear as possible and we try to keep our FAQ as up to date as possible.
We hope you find the answers to your questions here, if not we are, of course, available to you via e-mail.
E-mail If you wish to contact us outside the opening hours of the live chat you simply fill out this form and we will contact you as soon as we have the opportunity. Under normal circumstances, we will respond within 2 business days. We answer you in English. Please contact email@example.com.
Yes! The dimensions between iPhone 6 / 6S, 7 and 8 differ only by 0.1-0.2 mm, which makes the same case fits all three iPhone models perfectly. The same goes for iPhone 6 / 6S Plus, 7 Plus and 8 Plus.
Also, products for iPhone 11 fit on iPhone XR, products for iPhone 11 Pro fit on iPhone XS /X and iPhone 11 Pro Max products fit on iPhone XS Max. Please note, the camera hole for the iPhone 11 models is significantly larger than on the previous models and that the older models' cases should not be used on the iPhone 11 (otherwise the camera is covered).
All of our products are produced with carefully selected materials of the highest quality. All our products are made with vegan materials.
We are particularly proud of our Premium PU material, which is identical in appearance to genuine leather and more durable. The perfect material for our wallets! Premium PU material also makes our products more affordable and a great value for money.
Our cases are made of PC-plastic which is a sustainable material that provides a perfect fit.
Each product is quality tested before delivery and made from carefully selected materials, which meet our high-quality standards. We also take great responsibility regarding the environment.
All of our products and production processes are in line with standards and guidelines. We control this by visiting them on a regular basis, we continuously ensure that all of our products are made in excellent manufacturing facilities and under working conditions that support workers’ rights and welfare. All of this is regulated in our supplier agreements and our code of conduct that all factories need to accept and work after to be get approved as a supplier for Purity.
We recommend that you remove the mobile case at least once a month to clean the phone and the case. Keep in mind that both the product and the mobile phone should be completely dry before and during use.
If for any reason, the case becomes wet or damp, we recommend to remove the case and dry it thoroughly before further use.
To remove your case, we recommend: 1. Use both hands to push away the edges of the bottom of the case, starting with one corner. Never try to tear off the case on the side where it is thinnest (at the camera hole on the iPhone), as there is a great risk that your case will break. 2. You may use a soft, pointed object to pry the case. NOTE! Never use objects that can scratch your mobile!
To avoid this in the future, we recommend that you remove the mobile cover periodically (at least once a month).
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Press the space key then arrow keys to make a selection.