Frequently Asked Questions


How protective are PURITY cases?
When it comes to safeguarding your valuable smartphone, PURITY phone cases stand head and shoulders above the competition. Thanks to their ultra shock-absorbing technology, grip-improving studs and raised bezels around camera lenses and screen, PURITY phone cases guarantee 360 degrees mobile phone protection.
These cases aren't just a stylish accessory; they are the ultimate solution for keeping your phone safe in every situation.
Why do PURITY cases have square corners?
Very simply explained:
First, square corners provide extra shockabsorbtion compared to round ones because of the additional cushioned area without getting bulky.
Second, they differenciate themselves from the sea of boring phone cases that look all the same thanks to a classy design that is as unique as those who choose it.
What phone size do I have?
To determine the size or model of your phone, you can follow these steps based on the type of phone you have:
iPhone (iOS):
Go to the "Settings" app.
Scroll down and tap on "General."
Tap "About."
Look for the "Model" or "Model Number" entry.
This will give you information about your iPhone model (e.g., iPhone X, iPhone 11, etc.).

Android (varies by manufacturer):
Open the "Settings" app.
Scroll down and look for an option like "About phone," "About device," or "System."
Look for information such as "Model number" or "Device model." This will give you details about your Android phone model.


Can I modify my order?
If you need to modify your order, please contact our Customer Service Team at as soon as possible.
Kindly note that once the order is fulfilled, we are not able to modify the order. We will make every effort to stop the order if we are able to do so.

If the order has already been processed: Please place a new order for the correct item and return the original order for a refund using our Return & Refund Policy. See the complete PURITY Return & Refund Policy for instructions to return or exchange your order.

Need help? Contact the Customer Service Team for guidance, we’re happy to help. You can contact us by email at
Did my order go through?
An e-mail or SMS with an order confirmation will be sent to the e-mail or phone number you provided when completing the order. If you have not received your order confirmation, please check your spam folder.
Please note that it can take up to 24 hours before you receive the order confirmation.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact

Shipping & Delivery

I entered the wrong address, what can I do?
If you entered the wrong address on your order, contact our Customer Service Team at as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify the address. We will make every effort to change the shipping address if we can before the order is processed.

If the order has already been processed: We will do our best to provide assistance. The original order may come back to us as undeliverable, in which case we can refund your order, less shipping. Please place a new order shipping to the correct address.

If the order was processed and delivered to the wrong address entered at the time of ordering, you would be responsible for the charges and the order would not be eligible for a refund.

Need help? Contact our Customer Service Team for guidance, we’re happy to help. You can email us at
My tracking says it was delivered, but I didn't receive it?

• Please verify the shipping address on your order.
• Look for a notice of attempted delivery from the carrier.
• Look around the delivery location. Check around the entrances of your residence for the package.
• See if someone else accepted the delivery. Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
• Speak with the postal carrier who delivers your mail as they scan the package in order to mark it 'delivered'.
• Wait 36 hours. Packages can show as delivered while still in transit. If your order is 36 hours past the expected delivery date, then you will want to file a missing package claim with USPS and contact us with the claim number.

In the rare event your USPS package is not delivered as expected and it’s unable to be located by the tracking information please contact us as soon as possible so we can make sure you receive your order.

Need help? Contact the Customer Service Team for guidance, we’re happy to help. You can email us at
When will my order ship? It's been 48 hours.
If you ordered Sunday - Thursday, your order will ship the next business day. If you ordered after 1pm EST on a Friday, your order will be shipped the following Monday or Tuesday, depending on the volume of orders received over the weekend. Please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.
Why hasn't my tracking link been updated?
Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.


How do I return or exchange an order?
Please review our policy and follow the instructions here.
How soon will I get my refund or exchange?
Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.